📋 Reporte de Conversación #{{ $conversation->id }}

{{ $conversation->visitor_name ?: 'Anónimo' }} · {{ $conversation->channel ?? 'web' }}

Fecha: {{ $conversation->created_at->format('d/m/Y H:i') }}

Producto: {{ $conversation->product ?? '—' }}

Estado: {{ ucfirst($conversation->status) }}

{{ $conversation->messages->count() }}

{{ $conversation->created_at->diffForHumans($conversation->updated_at, true) }}

{{ ucfirst($conversation->channel ?? 'Web') }}

{{ $conversation->ticket->ticket_no ?? 'N/A' }}

💬 Historial de la Conversación

@foreach($conversation->messages as $msg)
{{ $msg->role === 'assistant' ? '🤖 Olo' : '👤 Visitante' }} {{ $msg->created_at->format('H:i:s') }}
{{ strip_tags($msg->content) }}
@endforeach