@extends('layouts.admin')
@section('title', 'Tickets de Soporte')

@section('content')
<div class="space-y-6">
    {{-- Header --}}
    <div class="flex flex-col sm:flex-row items-start sm:items-center justify-between gap-3">
        <h1 class="text-xl font-bold">🎫 Tickets de Soporte</h1>
        <a href="{{ route('admin.tickets.create') }}" class="px-3 py-2 bg-indigo-600 hover:bg-indigo-700 rounded-lg text-sm transition">
            <i class="fas fa-plus mr-1"></i> Crear Ticket
        </a>
    </div>

    {{-- SLA Stats --}}
    <div class="grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-3">
        <div class="bg-gray-800 rounded-xl p-4 border border-gray-700">
            <p class="text-xs text-gray-500">Total</p>
            <p class="text-2xl font-bold text-white">{{ $stats['total'] }}</p>
        </div>
        <div class="bg-gray-800 rounded-xl p-4 border border-blue-500/30">
            <p class="text-xs text-blue-400">Abiertos</p>
            <p class="text-2xl font-bold text-blue-400">{{ $stats['open'] }}</p>
        </div>
        <div class="bg-gray-800 rounded-xl p-4 border border-green-500/30">
            <p class="text-xs text-green-400">Resueltos</p>
            <p class="text-2xl font-bold text-green-400">{{ $stats['resolved'] }}</p>
        </div>
        <div class="bg-gray-800 rounded-xl p-4 border {{ $stats['overdue'] > 0 ? 'border-red-500/30' : 'border-gray-700' }}">
            <p class="text-xs {{ $stats['overdue'] > 0 ? 'text-red-400' : 'text-gray-500' }}">Vencidos</p>
            <p class="text-2xl font-bold {{ $stats['overdue'] > 0 ? 'text-red-400' : 'text-gray-400' }}">{{ $stats['overdue'] }}</p>
        </div>
        <div class="bg-gray-800 rounded-xl p-4 border border-gray-700">
            <p class="text-xs text-gray-500">⏱ Resp. Promedio</p>
            <p class="text-xl font-bold text-yellow-400">{{ $stats['avg_response_min'] }}m</p>
        </div>
        <div class="bg-gray-800 rounded-xl p-4 border border-gray-700">
            <p class="text-xs text-gray-500">⏱ Resolución</p>
            <p class="text-xl font-bold text-purple-400">{{ $stats['avg_resolution_hrs'] }}h</p>
        </div>
    </div>

    {{-- Filters --}}
    <form method="GET" class="flex flex-wrap gap-2 sm:gap-3 items-center">
        <input type="text" name="q" value="{{ request('q') }}" placeholder="Buscar tickets..."
            class="bg-gray-800 border border-gray-700 rounded-lg px-4 py-2 text-sm w-full sm:w-48 focus:border-indigo-500 outline-none">
        <select name="status" class="bg-gray-800 border border-gray-700 rounded-lg px-3 py-2 text-sm" onchange="this.form.submit()">
            <option value="">Todos los estados</option>
            <option value="open" {{ request('status')=='open' ? 'selected' : '' }}>Abierto</option>
            <option value="in_progress" {{ request('status')=='in_progress' ? 'selected' : '' }}>En Progreso</option>
            <option value="waiting" {{ request('status')=='waiting' ? 'selected' : '' }}>Esperando</option>
            <option value="resolved" {{ request('status')=='resolved' ? 'selected' : '' }}>Resuelto</option>
            <option value="closed" {{ request('status')=='closed' ? 'selected' : '' }}>Cerrado</option>
        </select>
        <select name="priority" class="bg-gray-800 border border-gray-700 rounded-lg px-3 py-2 text-sm" onchange="this.form.submit()">
            <option value="">Todas las prioridades</option>
            <option value="low" {{ request('priority')=='low' ? 'selected' : '' }}>Baja</option>
            <option value="normal" {{ request('priority')=='normal' ? 'selected' : '' }}>Normal</option>
            <option value="high" {{ request('priority')=='high' ? 'selected' : '' }}>Alta</option>
            <option value="urgent" {{ request('priority')=='urgent' ? 'selected' : '' }}>Urgente</option>
        </select>
        <button type="submit" class="px-3 py-2 bg-indigo-600 rounded-lg text-sm hover:bg-indigo-700 transition">Filtrar</button>
        @if(request()->hasAny(['q','status','priority']))
        <a href="{{ route('admin.tickets.index') }}" class="text-xs text-gray-500 hover:text-white">Limpiar</a>
        @endif
    </form>

    {{-- Tickets Table --}}
    <div class="bg-gray-800 rounded-xl border border-gray-700 overflow-x-auto">
        <table class="w-full text-sm">
            <thead class="border-b border-gray-700 text-gray-500 text-xs uppercase">
                <tr>
                    <th class="px-4 py-3 text-left">Ticket</th>
                    <th class="px-4 py-3 text-left">Asunto</th>
                    <th class="px-4 py-3 text-left hidden md:table-cell">Cliente</th>
                    <th class="px-4 py-3 text-center">Estado</th>
                    <th class="px-4 py-3 text-center hidden lg:table-cell">Prioridad</th>
                    <th class="px-4 py-3 text-center hidden lg:table-cell">Canal</th>
                    <th class="px-4 py-3 text-right hidden md:table-cell">Fecha</th>
                </tr>
            </thead>
            <tbody>
                @forelse($tickets as $ticket)
                <tr class="border-b border-gray-700/50 hover:bg-gray-700/30 transition cursor-pointer"
                    onclick="window.location='{{ route('admin.tickets.show', $ticket->id) }}'">
                    <td class="px-4 py-3">
                        <span class="text-indigo-400 font-mono text-xs">{{ $ticket->ticket_no }}</span>
                    </td>
                    <td class="px-4 py-3">
                        <p class="text-white font-medium truncate max-w-xs">{{ $ticket->subject }}</p>
                    </td>
                    <td class="px-4 py-3 hidden md:table-cell text-gray-400">
                        {{ $ticket->visitor_name ?? $ticket->visitor_email ?? '—' }}
                    </td>
                    <td class="px-4 py-3 text-center">{!! $ticket->statusBadge() !!}</td>
                    <td class="px-4 py-3 text-center hidden lg:table-cell">{!! $ticket->priorityBadge() !!}</td>
                    <td class="px-4 py-3 text-center hidden lg:table-cell">
                        <i class="{{ $ticket->channelIcon() }} text-gray-500"></i>
                    </td>
                    <td class="px-4 py-3 text-right hidden md:table-cell text-gray-500 text-xs">
                        {{ $ticket->created_at->diffForHumans() }}
                    </td>
                </tr>
                @empty
                <tr><td colspan="7" class="px-4 py-8 text-center text-gray-600">No hay tickets</td></tr>
                @endforelse
            </tbody>
        </table>
    </div>

    {{ $tickets->links() }}
</div>
@endsection